Frequently Asked Questions

Creating an account is simple:

1. Click the "Sign Up" button in the top right corner of our website
2. Enter your information, including name, email address, and phone number
3. Create a secure password
4. Accept the terms of service and privacy policy
5. Click "Create Account"

You'll receive an email to verify your account. Once verified, you can log in and start using DocuAuthorize.com.

We offer both monthly and annual billing options:

• Monthly billing: You'll be charged month-to-month with the flexibility to cancel at any time.
• Annual billing: You'll be charged once per year at a 20% discount compared to monthly billing.

All plans are billed in advance. You can change your billing frequency from your account settings.

Yes, you can upgrade or downgrade your plan at any time from your account dashboard. When you upgrade, you'll get immediate access to the new features, and your bill will be prorated to account for the difference. Downgrades take effect at the start of your next billing cycle.

If you approach your monthly document limit, you'll receive notifications so you can plan accordingly. If you exceed your limit, you have two options:

1. Upgrade to a higher tier plan with a larger document allowance
2. Purchase additional document packs to supplement your current plan

We'll never interrupt your ongoing signing workflows, so you don't have to worry about documents in progress.

You can cancel your subscription at any time through your account settings:

1. Log in to your DocuAuthorize.com account
2. Go to "Account Settings" > "Billing"
3. Click "Cancel Subscription"
4. Follow the prompts to confirm cancellation

When you cancel, you'll continue to have access to your current plan until the end of your billing period. After that, your account will be downgraded to a limited free version where you can view and download your previously signed documents but cannot create new signature requests.

Yes, electronic signatures created through DocuAuthorize.com are legally binding in most countries around the world. Our platform complies with major e-signature laws including:

• ESIGN (Electronic Signatures in Global and National Commerce Act) in the US
• UETA (Uniform Electronic Transactions Act) in the US
• eIDAS (Electronic Identification, Authentication and Trust Services) in the EU
• Similar laws in over 60 countries worldwide

Each signature includes a detailed audit trail and certificate that can be used as evidence of the signing process if needed.

DocuAuthorize.com supports multiple signature methods to suit different preferences:

• Type your name: Enter your name and select from various font styles
• Draw your signature: Use your mouse, touchpad, or touchscreen to draw your signature
• Upload an image: Upload an image of your handwritten signature (available on Professional and Enterprise plans)
• Click to sign: Simply click to apply a signature based on your account information
• Mobile signing: Sign on your mobile device using your finger or stylus

All methods produce legally binding signatures with the same level of validity.

Sending a document for signature is a straightforward process:

1. Log in to your DocuAuthorize.com account
2. Click "New Document" or "Send for Signature"
3. Upload your document (PDF, Word, etc.)
4. Add recipient information (name, email)
5. Place signature fields and other form fields on the document by dragging and dropping
6. Add a personalized message (optional)
7. Click "Send" to send the document to recipients

Recipients will receive an email notification with a link to view and sign the document. You'll be notified when they view, sign, or decline the document.

Yes, DocuAuthorize.com allows you to specify the order in which multiple recipients should sign a document:

• Sequential signing: Recipients sign in a specific order, with each signer receiving the document only after the previous person has signed. This is useful for approval workflows.
• Parallel signing: All recipients receive the document simultaneously and can sign in any order. This is useful when the signing order doesn't matter and you want to collect signatures quickly.

You can set the signing order when preparing the document for signature.

DocuAuthorize.com provides highly secure electronic signatures with multiple layers of protection:

• Signer authentication: Verify signers' identities through email, SMS, or security questions
• Digital certificates: Each signature is backed by a digital certificate that verifies its authenticity
• Tamper-evident seals: Any changes to the document after signing are immediately detected
• Comprehensive audit trails: Detailed logs of all actions including IP addresses, timestamps, and authentication methods
• 256-bit encryption: All data is encrypted both in transit and at rest

These security measures often make electronic signatures more secure than traditional pen-and-paper signatures, which can be forged more easily.

While electronic signatures are valid for most documents, there are some exceptions depending on your jurisdiction. Documents that may require traditional signatures in some locations include:

• Wills, testamentary trusts, and certain estate planning documents
• Some family law documents (adoption, divorce, etc.)
• Court orders and certain notices
• Certain notices of cancellation (insurance, utilities, etc.)
• Some real estate transfers

We recommend consulting with a legal professional if you're unsure about specific document types in your location.

DocuAuthorize.com takes data privacy very seriously and complies with major data protection regulations including:

• GDPR (General Data Protection Regulation): We follow GDPR principles for EU users, including data minimization, purpose limitation, and user rights
• CCPA (California Consumer Privacy Act): We honor California residents' rights regarding their personal information
• HIPAA: Our Enterprise plan includes HIPAA compliance features for healthcare organizations

Our specific measures include:

• Transparent data collection practices
• Strong data security protocols
• User control over personal information
• Data processing agreements where required
• Regular privacy impact assessments

You can find more details in our Privacy Policy.

The audit trail is a detailed record of all activities related to a document throughout the signing process. It serves as evidence of the transaction and helps establish the authenticity and integrity of the signed document.

DocuAuthorize.com's audit trail includes:

• When the document was created and by whom
• When the document was sent and to whom
• When each recipient viewed the document
• When and how each signature was applied
• IP addresses of all parties
• Email addresses or phone numbers used for authentication
• Any authentication methods used
• Timestamps for all actions

The audit trail is automatically attached to every completed document and can be downloaded as a separate certificate. This information is admissible in court and helps verify the legitimacy of the signing process if ever challenged.

Yes, DocuAuthorize.com offers Business Associate Agreements (BAAs) for healthcare organizations that require HIPAA compliance. The BAA is available with our Enterprise plan and establishes the responsibilities and obligations of DocuAuthorize.com as a business associate when handling Protected Health Information (PHI).

To request a BAA, please contact our sales team through the Contact page. We'll work with you to ensure that your use of our platform meets all HIPAA requirements for electronic signatures and document management in healthcare settings.

Document storage periods depend on your plan:

• Basic plan: Documents are stored for 7 days after completion
• Professional plan: Documents are stored for 1 year after completion
• Enterprise plan: Documents are stored indefinitely as long as your subscription is active

We recommend downloading and saving completed documents to your own storage systems for long-term archiving. You can download signed documents at any time before the storage period expires.

If you need extended storage options, please contact our sales team to discuss custom retention policies for your organization.

DocuAuthorize.com supports a wide range of file formats for document signing:

• PDF (.pdf) - Recommended format
• Microsoft Office formats:
  • Word (.doc, .docx)
  • Excel (.xls, .xlsx)
  • PowerPoint (.ppt, .pptx)
• Text formats:
  • Text (.txt)
  • Rich Text (.rtf)
• Image formats:
  • JPEG (.jpg, .jpeg)
  • PNG (.png)
  • TIFF (.tif, .tiff)

All non-PDF documents are automatically converted to PDF format during the upload process to ensure consistent formatting and appearance across all devices.

DocuAuthorize.com works on all major web browsers and devices:

Supported browsers:

• Google Chrome (recommended) - version 60 and above
• Mozilla Firefox - version 60 and above
• Apple Safari - version 12 and above
• Microsoft Edge - version 79 and above
• Opera - version 60 and above

Supported devices:

• Windows computers (Windows 8.1 and above)
• Mac computers (macOS 10.12 and above)
• Linux computers (most popular distributions)
• iPhones and iPads (iOS 12 and above)
• Android phones and tablets (Android 8.0 and above)

Our responsive design ensures a seamless experience whether you're on a desktop computer, tablet, or smartphone.

Yes, DocuAuthorize.com offers a comprehensive REST API that allows you to integrate our digital signature capabilities into your existing applications and workflows. The API is available on our Professional and Enterprise plans.

With our API, you can:

• Create and send documents for signature programmatically
• Embed the signing process into your own application
• Track document status and receive webhooks when documents are signed
• Create and manage templates
• Retrieve signed documents and audit trails

We provide client libraries for popular programming languages including JavaScript, PHP, Python, and Java. Detailed API documentation is available in our Documentation section.

DocuAuthorize.com integrates with many popular business applications to streamline your document workflows:

Cloud Storage:

• Google Drive
• Dropbox
• Microsoft OneDrive
• Box

CRM Systems:

• Salesforce
• HubSpot
• Zoho CRM

Document Management:

• Microsoft SharePoint
• DocuWare

Productivity Suites:

• Microsoft 365
• Google Workspace

If you need a custom integration, our API gives you the flexibility to build your own connections to any system. Our Enterprise plan also includes assistance with custom integrations.

DocuAuthorize.com maintains a 99.9% uptime guarantee for our service, ensuring that your document signing processes are rarely interrupted.

We achieve this through:

• Redundant infrastructure across multiple geographic regions
• Load balancing and auto-scaling to handle traffic spikes
• Regular maintenance windows scheduled during off-peak hours
• Comprehensive monitoring and alert systems
• Disaster recovery procedures with regular testing

You can check our current system status and view historical uptime data on our System Status page. Enterprise customers receive service level agreements (SLAs) with financial guarantees for uptime performance.